Technical support for desktop products

All questions related to our Server Products should be sent using the Server Products support form. All questions related to our Online Services should be sent using the Online Services support form. Using the appropriate form ensures that your request is directed to the appropriate department and that it is answered rapidly. You may also consult the SYSTRAN V6 Desktop Products FAQ and SYSTRAN V5 Desktop FAQ as well as available documentation in the Desktop Products Support section of the web site.

If you have purchased your SYSTRAN product via download, be sure to have the order receipt that was mailed to you by DigitalRiver. However if your problem is related to the download itself, contact Arvato.

Contact information

Company:

* Country:

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* Prefix:

Choose from list Miss Mrs. Mr. Dr. Pr.

* First name:

* Last name:

* Email:

* Phone:

Fax:

 

Product information

* Product name:

Choose from list Premium Translator Business Translator Office Translator Home Translator Web Translator Mobile Translator Standard Translator Personal Translator PDF Translator

* Product version:

Choose from list 6.0 5.0 4.0

* Where did you buy it?

Choose from list Download from SYSTRAN's eStore (Arvato) Download from Wanadoo.fr or Voila.fr CD from SYSTRAN's eStore (Arvato) CD from SYSTRAN France CD from SYSTRAN U.S. CD from a store (detail below) CD from a SYSTRAN distributor CD from Brother Other (detail below)

Vendor:

Purchase date:

* Reference or license number:

Your configuration

* Operating system:

Choose from list Windows VISTA Windows XP Windows 2000 Windows NT4 Windows ME Windows 98 Second Edition Windows 98 Windows 95

Service Pack:

* Microsoft Office version:

Choose from list Office 2007 Office XP Office 2003 Office 2000 Office 97 other

Office Service Pack:

* Internet Explorer version:

Choose from list Internet Explorer 7.0 Internet Explorer 6.0 Internet Explorer 5.5 Internet Explorer 5.0 Internet Explorer 4.0 other

Internet Explorer Service Pack:

Choose from list below none 1

Your problem

* Date problem began:

* Problem summary:

* Problem description:

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